ecommerce
E-commerce Customer Service Agent
Handle 'where's my order', returns and product questions by pulling order data and drafting replies. Refunds are always escalated.
Use this skill when a store gets repetitive order and shipping emails.
Prerequisites & connectors
- The store inbox in draft mode
- Read-only order lookups (Shopify Admin API) and carrier tracking
- Return and shipping policies
🔒 Procedure locked
The setup, step-by-step procedure, templates, "Done when" test and updates come with Pro (early pricing).